Frequently Asked Questions
There are always questions that are asked of us more often
that others. If you have any questions, please email
them to us.
How do I configure Outlook and Outlook Express for my E-Mail Accounts?
The following article explains how to download mail from your hostmysite.com account using Microsoft Outlook or Outlook Express.
- In Outlook, go to the Tools menu and click on Email Accounts.
- Select Add a new email account and then click Next.
- Select POP3 and then click Next.
- Enter your email information:
- Your Name: your name
- Email Address: the email address the messages will be sent from
- Incoming Mail server (POP3): mail.domainname.xyz
- Outgoing Mail server (SMTP): mail.domainname.xyz
- User Name: the email address used to login to the webmail interface
- Password: the password for the email address
Click on More Settings and Select the Outgoing Server Tab. Check My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server.
Click Ok. Click Next. Click Finish.
Double click on account to bring up the following dialog window:
- In Outlook Express, go to the Tools menu. Click on Accounts...
- A box will appear. Click Add and select Mail.
- Enter your name as you want it to appear on your emails and click Next.
- Put in your email address, which consists of a user you set up in webmail and @yourdomain.xyz, and then click Next.
- Server type is POP3 and incoming and outgoing mail servers are mail.yourdomain.xyz (where yourdomain.xyz is your domain name and extension such as .com). Click on Next.
- Next, enter your email address for the Account Name. Enter the password you set for this account. Note: Do NOT check the box "Log on using Secure Password Authentication".
- Click Next and then click Finish. After you click Finish, you should see the following window. If not, go to the Tools menu, and click on Accounts. After clicking Accounts the window will appear. In this window, click on your domain until it is highlighted, then click on Properties.
- When the next screen appears, click on the Servers tab. Under Outgoing Mail Server, check the box next to My server requires authentication. Click Okay. Note: You MUST do this step so you can send mail from your domain.
- Now, you're ready to send and receive mail. To set up multiple accounts, follow these steps again.
How to Configure Outlook for e-mail on a Macintosh
(with SMTP authentication)
Many Mac users have trouble sending mail using Outlook. They
can receive mail just fine, but they will get an error when
trying to send. This is most likely because they haven't set
the SMTP server to require authentication. The option to do
this is in a different place than in the Windows version. If
you come across this problem, the first step is to make sure
they are using a current version of Outlook. Version 4.01 doesn't
appear to support SMTP AUTH at all, but 5.0+ does. The Accounts
setup screen is still in Tools -> Accounts.
Make sure the users have the correct settings for personal
information, POP (aka POP3) server and SMTP server. Then have
them click below the SMTP server where it says "Click
here for advanced sending options"
In the advanced sending options, the check box for SMTP requires
authentication should be there. It should work now.
Also make sure the user has the correct server/user information
for their account.Â They must have firstname.lastname@example.org as their
user name (for logging in to the mail server). There's a catch
though: Outlook for the Mac, like Netscape for pretty much
everything, doesn't like the @ character. So have them use